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WHILE OTHERS CLAIM,
WE DELIVER

MotoLease: A Case Study by NETSOL

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- ESTABLISHED IN 2009

- INDUSTRY Powersports

- PRESENCE IN 24 States

Challenges faced

Increasing User
Servicing costs
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  • Increasing call center volumes
  • More resources required
  • Higher cost per query
Human Resource
Management
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  • Sub-optimal utilization of
    supervisory resources and
    infrastructure
Inefficient SERVICING
AND COLLECTIONS
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  • Alternate payment methods not available
  • No customer self-service options
  • Late payment reminders only sent by mail

Solution

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NETSOL Technologies implemented its mAccount application enabling the continual growth of the company

mAccount

mAccount is a self-service mobile and web-based solution enabling the customer to setup a secure account and view information 24/7 to keep track of contract status, resolve queries, receive relevant contract notifications and make payments effortlessly.

The application further empowers sales and marketing teams to push in-app promotions to customers providing the finance company with up-selling and cross-selling opportunities.

mAccount is back-end agnostic. It can be integrated with any other system and can be used with or without our premier, next-gen solution (NFS Ascent) to effectively provide end-customers with a seamless user experience.

Explore More

  • # Secure
    Login
  • # Intuitive &
    Easy Navigation
  • # Contract
    Details
  • # Quick
    Modifications
  • # Statement
    of Account
  • # ET
    Quote
  • # Push
    Notifications
  • # Deals &
    Promotions
  • # Chat
    Functionality
  • # Payment
    Plan
  • # Multilingual
    Capabilities
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Within one year, 65% of MotoLease’s customers had registered on mAccount.

Integrations

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Intercom
  • Easier connectivity between the customer and dealer reducing inbound calls.
  • All inbound customer queries handled by mAccount require zero reliance on agents.
Base Commerce
  • Secure and efficient
    payment gateway.
  • 35-50% of customers are making payments through the mobile app.
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96% cost savings as calls handled by agents average $4/call, whereas queries handled through an online self-service platform average $0.15
(PwC).

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$25m per year can be saved by financial institutions if they shift between 5% to 20% of their call volume from agents to online self-service platforms
(PwC).

True Value

We chose to implement NETSOL’s mAccount solution to further improve customer service, providing our customers with a convenient way to track and make payments on-the-go, and reduce wait time for their inquiries. From a business standpoint, the application is expected to help improve cash flow, as customers make timely, verified payments through the application, while reducing our call center costs. It also gives us another channel to inform customers about current and upcoming promotions.

Emre Ucer - Co-Founder & Managing Partner, MotoLease

 

All self-service handled by the customer via mAccount has eliminated work for our agents. This has allowed us to handle more with less.

Meta Gonzalez - Vice President, MotoLease

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Explore our premier, next-gen platform for the North American Powersports finance industry - NFS Ascent. Ascent is architected to empower Powersports finance and leasing companies with a platform that supports their growth in terms of business volume and transactions.

NFS Ascent is now also available on the Cloud via subscription-based pricing and rapid deployments.